Engagement Timezone, Scheduling and Timeslots

When setting up an Engagement, you'll be asked to choose a timezone. This Engagement Timezone plays an important role in two key ways on our platform.

First, it ensures that all dates and times you select for that Engagement are displayed in your chosen timezone. For instance, if you schedule an Engagement invite email to be sent at 1:30 PM and your timezone is set to Europe/Paris, the email will be sent at 1:30 PM local time in Paris.

Second, the Engagement Timezone is used for scheduling optimization when matching and setting up conversations. To get the best results, choose a timezone that reflects where most of your Members are located or one that balances between different groups. Now, let’s move on to the next section: Timeslots.

When Members opt-in for an Engagement they are selecting some available timeslots so we can use that information for both matching (Members should be able to speak) and scheduling (we find the right slot to send the invite for).

To ensure we have the best overlap between Members that opted-in to be matched we are not showing the same timeslots to each Member. We essentially created a list of timeslots that are optimal relative to the Engagement timezone and that range from 8am to 8pm. When a Member is filling out the opt-in form we take their browser's timezone and use that to determine if we show them all the timeslots or a portion. Here is an example to illustrate:

NOTE: This restriction is there to ensure there is sufficient overlap for matching rounds. When you have less than 150 Opt-In forms the matching quality starts to degrade when you have too many timeslots and thus we have chosen to restrict this.